Jorge Arango
Many organizations are rushing to fold AI-powered features into products. Some are driven by genuine needs, but many are prompted by greed and FOMO. At best, the result is half-baked offerings — and outright disasters at worst. After the hype, we seem inevitably headed towards disillusionment and retrenchment.
And yet, AI technologies — Large Language Models, in particular — are the most exciting info tech development since the World Wide Web. But working skillfully with and on AI requires reevaluating decades-old design frameworks and practices.
The key question for today’s designers is: how can we best use AI to foster well-being? This presentation explores answers to this question by mapping the space of possibilities and proposing fundamental principles for designing human-centered AI-powered products and services.