Anna Sieroń, Sebastian Sikora
Topic
We invite you to a workshop on designing services that are accessible to a diverse range of customers and users. The aim of the workshop is to equip participants with the basic knowledge and skills needed to design inclusive, user-friendly and functional services.
The workshop will be a unique opportunity to:
- learn about tools and practices for designing services that meet the needs of a diverse group of users;
- understand the diverse needs of users, using examples of target groups with different needs, skills and requirements;
- exchange experiences and meet others interested in service design, which we hope will lead to new, innovative solutions.
During the workshops, we will discuss key aspects of the service design process, including:
- User needs analysis – how to effectively research and identify the needs of different groups using the library;
- Creating services tailored to different contexts – how to design services that are flexible and adaptable to a variety of user requirements;
- The use of technology and innovation – how new technologies can support the development of modern library services.
Who is it for?
The workshops are aimed at anyone interested in creating modern, accessible and effective services. We particularly welcome library staff. Required knowledge and skills: curiosity and commitment; knowledge of service design is NOT required.
Anna Sieroń
Researcher. She started out in marketing. At the Polish start-up Brainly, she worked on the business side, developing the Polish and Romanian markets. She has collaborated with international start-ups in the education sector. She has researched HR tools and chatbots. She worked as a UX Researcher at Allegro, ensuring that the delivery experience was as pleasant as possible. She currently lectures at the Rev. J. Tischner European University, AGH University of Science and Technology, and the Academy of Fine Arts in Kraków. She believes that without research, no good product or service can be created. In her spare time, she mentors women who want to enter the IT industry and is planning to pursue a PhD.
Sebastian Sikora
Designer, lecturer and coordinator of the UX Design specialism at the European University in Kraków. He specialises in user experience (UX) and digital product design – he has collaborated with start-ups from the EU and the US. His work is characterised by a comprehensive, analytical and interdisciplinary approach. He is the founder of a programme fostering collaboration between the European University and NGOs, as he believes that design can be an effective tool for social change.